Student Grievance/Complaint Procedure

Student Grievance Procedure

A grievance is a complaint or concern regarding College policies, procedures, or unfair treatment, that are non-academic related. Academic appeals should follow the “Academic Appeal Policy.”

The American Institute of Alternative Medicine encourages students to meet with the Campus Director to informally resolve any grievance(s). In the event the student is not satisfied with the outcome, the student is asked to follow the steps outlined below.

1. Submit in writing, within five (5) business days, a detail of the grievance and a recommendation of resolution to the Campus Director. The Campus Director will formally respond, in writing, to the student within three (3) business days.
2. If the student feels the grievance has not been satisfactorily resolved, the student may appeal to the Chief Executive Officer/Controller. Appeals must be submitted in writing, within five (5) business days of receiving the Campus Director’s decision.
3. The Chief Executive Officer/Controller will convene an unbiased panel to review the request. The Chief Executive Officer/Controller will formally respond, in writing, to the student within three (3) business days. This decision is final, and no further appeal will be considered by the College.
4. Failure to follow the timelines prescribed in the grievance procedure will result in an automatic denial of appeal and forfeiture of future consideration from the American Institute of Alternative Medicine.
5. If the student is not satisfied, the student may direct their concerns to:
   Executive Director,
   State Board of Career Colleges and Schools
   30 East Broad Street, 24th Floor, Suite 2481
   Columbus, OH 43215
   ph: (614)466-2752

AIAM is accredited by the Accrediting Commission of Career Schools and Colleges. If a student does not feel that the Institute has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints considered by the Commission must be in written form, with permission from the complainant(s) for the Commission to forward a copy of the complaint to the school for a response. The complainant(s) will be kept informed as to the status of the complaint, as well as the final resolution by the Commission. A copy of the Commission’s Complaint Form is available at the school and may be obtained by contacting the Director of Graduate Services.

Please direct all inquiries to:
Accrediting Commission of Career Schools and Colleges
2101 Wilson Blvd., Suite 302
Arlington, Virginia 22201
ph: 703.247.4212

Students enrolled in the Acupuncture program may also direct their concerns to:
Accreditation Commission for Acupuncture and Oriental Medicine
8941 Aztec Drive
Eden Prairie, MN 55347
ph: 952.212.2434